Frequently Asked Questions
Everything you need to know about shopping with Capilo.
What are your shipping rates and delivery times?
We offer standard shipping on all orders. Domestic delivery typically takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How can I return or exchange an item?
If you are not satisfied with your purchase, you can return it within 30 days of delivery. The item must be in its original condition and packaging. Please visit our returns portal to start the process.
What payment methods do you accept?
Capilo accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.
Do you offer a warranty on your products?
Yes, we stand behind the quality of our goods. Most items come with a 1-year limited warranty against manufacturing defects. Please refer to the specific product page for detailed warranty information.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer support team directly.